Customer Experience Specialist

Kedia Corporation; Sioux Falls (SD); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading business services firm is seeking a customer support professional in Sioux Falls, South Dakota. This role involves interacting with customers to provide information about products, resolving inquiries, and maintaining records of transactions. Ideal candidates will possess strong customer service skills, familiarity with CRM software, and effective communication abilities. Join us to develop your career in a fast-paced environment focused on innovation and growth.

Qualifications

• Demonstrated ability to handle customer complaints effectively and professionally.
• Experience using contact center software and CRM systems.
• Strong knowledge of customer service principles.

Responsibilities

• Provide information about products or services to customers.
• Keep records of customer interactions and transactions.
• Resolve customer complaints regarding service or billing.

Skills

Customer service skills

Problem-solving

Effective communication

Tools

Avaya software

CRM software

Microsoft Excel

Job description

A leading business services firm is seeking a customer support professional in Sioux Falls, South Dakota. This role involves interacting with customers to provide information about products, resolving inquiries, and maintaining records of transactions. Ideal candidates will possess strong customer service skills, familiarity with CRM software, and effective communication abilities. Join us to develop your career in a fast-paced environment focused on innovation and growth.