Customer Support & Solutions Specialist

C & B Ag; Sioux Falls (SD); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Competitive pay based on experience

Excellent benefits: medical, dental, E

Vision, accident insurance, life, STD,

401K with generous match

PTO and paid holidays

Growth and training opportunities

Job summary

C & B Operations, LLC operates a Field Support Office in Sioux Falls, SD, seeking a customer support specialist to assist with in-bound and out-bound calls, emails, and texts. You will diagnose hardware and software issues on dealership products and provide timely solutions.

The role emphasizes strong communication, problem solving, and the ability to train customers and staff during off-season periods, with opportunities for growth within the company.

Qualifications

• Proficient with MS Office and common software
• Strong problem-solving and communication abilities
• Experience with customer service in a support role
• Able to travel to stores when needed
• Familiarity with agriculture is a plus
• High school diploma required; technical degree preferred
• Excellent time management and multitasking skills

Responsibilities

• Resolve customer issues by phone, email, or text promptly
• Diagnose hardware and software problems on dealership products and provide fixes
• Act as a point of contact for dealership staff to deliver accurate information
• Ensure customer interactions result in timely, effective solutions
• Place outbound calls to support department initiatives
• Participate in ongoing training to expand technical knowledge
• Develop and deliver customer training during off-peak periods
• Meet contact center metrics for calls and resolutions
• Follow case management processes for problems and resolutions

Skills

MS Office

Business software

Internet applications

Travel flexibility

Customer service

Communication skills

Agriculture knowledge

Education

High school diploma

Technical degree preferred

Job description

C & B Operations, LLC operates a Field Support Office in Sioux Falls, SD, seeking a customer support specialist to assist with in-bound and out-bound calls, emails, and texts. You will diagnose hardware and software issues on dealership products and provide timely solutions.

The role emphasizes strong communication, problem solving, and the ability to train customers and staff during off-season periods, with opportunities for growth within the company.