Customer Experience Specialist

Kedia Corporation; Minot (ND); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading business services provider in Minot, ND is seeking a Customer Service Representative to enhance user experiences through effective communication. The position involves direct interactions with customers, solving complaints, and maintaining detailed records. Ideal candidates should possess strong active listening skills, service orientation, and ability to resolve issues efficiently. Join a dynamic team focused on innovation and growth in a challenging environment.

Qualifications

• Strong communication skills with customers via phone or in person.
• Ability to keep detailed records of customer interactions.
• Experience resolving customer billing complaints.

Responsibilities

• Confer with customers to provide information about products or services.
• Keep records of customer interactions and transactions.
• Resolve service or billing complaints through various activities.

Skills

Active Listening

Service Orientation

Speaking

Negotiation

Critical Thinking

Reading Comprehension

Writing

Tools

Avaya software

Microsoft Excel

CRM software

Job description

A leading business services provider in Minot, ND is seeking a Customer Service Representative to enhance user experiences through effective communication. The position involves direct interactions with customers, solving complaints, and maintaining detailed records. Ideal candidates should possess strong active listening skills, service orientation, and ability to resolve issues efficiently. Join a dynamic team focused on innovation and growth in a challenging environment.