Customer Experience Specialist

Kedia Corporation; Billings (MT); On-site; USD 30,000 - 50,000; Full time

Job summary

A global business services provider is seeking customer service representatives to engage with clients through various channels, resolve inquiries, and maintain accurate records of interactions. The role requires knowledge in customer service principles and the ability to use technologies like CRM and contact center software. Candidates who thrive in a challenging and fast-paced environment are encouraged to apply for this exciting opportunity in Billings, Montana.

Qualifications

• Knowledge of principles and processes for providing customer and personal services.
• Ability to assess customer needs and meet quality standards for services.

Responsibilities

• Confer with customers to provide information about products and services.
• Keep records of customer interactions and transactions.
• Resolve customers' service or billing complaints.
• Review insurance policy terms to determine coverage.
• Contact customers regarding inquiry responses or claim results.

Tools

Autodialers

Contact center software

Customer relationship management (CRM) software

Electronic mail software

Spreadsheet software

Job description

A global business services provider is seeking customer service representatives to engage with clients through various channels, resolve inquiries, and maintain accurate records of interactions. The role requires knowledge in customer service principles and the ability to use technologies like CRM and contact center software. Candidates who thrive in a challenging and fast-paced environment are encouraged to apply for this exciting opportunity in Billings, Montana.