Customer Experience Specialist

Kedia Corporation; Watertown (SD); On-site; USD 35,000 - 50,000; Full time

Job summary

A global technology company is seeking a Customer Service Representative located in Watertown, SD. This role involves assisting customers with inquiries, processing orders, and resolving complaints in a fast-paced environment. Ideal candidates should have strong active listening and critical thinking skills, with experience in customer service. Familiarity with contact center and CRM software is essential. The company promotes an innovative and empowering work culture.

Qualifications

• Experience in customer service roles.
• Ability to handle customer inquiries and complaints effectively.
• Knowledge of CRM software and technical equipment.

Responsibilities

• Provide information about products or services to customers.
• Take orders and resolve complaints over the phone or in person.
• Maintain records of customer interactions and transactions.

Skills

Active Listening

Service Orientation

Critical Thinking

Reading Comprehension

Speaking

Tools

Contact center software

CRM software

Autodialers

Spreadsheet software

Job description

A global technology company is seeking a Customer Service Representative located in Watertown, SD. This role involves assisting customers with inquiries, processing orders, and resolving complaints in a fast-paced environment. Ideal candidates should have strong active listening and critical thinking skills, with experience in customer service. Familiarity with contact center and CRM software is essential. The company promotes an innovative and empowering work culture.