Customer Experience Specialist - Pest Defense Support

Northwest Exterminating; Florida; On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Medical benefits

Life Insurance

401(k) match

Employee stock purchase plan

PTO & holidays

Employee discounts

Tuition reimbursement

Scholarship awards

Career advancement

Recognition program

Friendly environment

Referral bonuses

Growth opportunities

Job summary

HomeTeam Pest Defense is seeking a Customer Service Representative to deliver positive experiences and support for customers seeking pest defense services. You will handle inquiries, scheduling, pricing, and notes in Route Point, while maintaining professional communication with clients.

Role emphasizes courteous phone etiquette, accurate record keeping, and collaboration with team members to ensure smooth service delivery. Growth opportunities exist within a supportive environment.

Qualifications

• 1 year of customer service experience preferred.
• Basic computer literacy required.
• Ability to use company phone features effectively.

Responsibilities

• Provide positive customer experiences to encourage continued service.
• Answer questions, research and resolve issues, provide pricing and schedule services.
• Step by step handling of invoicing and payments.
• Enter service notes and maintain customer files accurately.
• Maintain professional communication with customers and prospects.
• Escalate inquiries to managers when needed.

Skills

Customer service

Basic computer skills

Phone etiquette

18+ years old

Education

HS diploma or GED

Tools

Route Point software

Job description

HomeTeam Pest Defense is seeking a Customer Service Representative to deliver positive experiences and support for customers seeking pest defense services. You will handle inquiries, scheduling, pricing, and notes in Route Point, while maintaining professional communication with clients.

Role emphasizes courteous phone etiquette, accurate record keeping, and collaboration with team members to ensure smooth service delivery. Growth opportunities exist within a supportive environment.