Customer Experience Specialist

MCI; San Antonio (TX); Hybrid; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Career Growth

Fun, Engaging Work Environment

Job summary

MCI is seeking a dedicated Customer Service Representative to join our team in San Antonio, Texas. In this role, you will handle customer inquiries, provide accurate information, and resolve issues efficiently while ensuring a positive customer experience.

Ideal candidates must possess strong communication and organizational skills along with a high school diploma. MCI offers a supportive work environment with various benefits, including health coverage and opportunities for career growth.

Qualifications

• Must be 18 years of age or older.
• Ability to type swiftly and accurately (20+ words a minute).
• Ability to evaluate, troubleshoot, and follow-up on customer issues.

Responsibilities

• Listen to customers and resolve customer issues.
• Utilize systems and technology to complete account management tasks.
• Recognize sales opportunities and apply sales skills.

Skills

Organizational skills

Communication skills

Customer service orientation

Conflict resolution

Multi-tasking

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating system

Job description

MCI is seeking a dedicated Customer Service Representative to join our team in San Antonio, Texas. In this role, you will handle customer inquiries, provide accurate information, and resolve issues efficiently while ensuring a positive customer experience.

Ideal candidates must possess strong communication and organizational skills along with a high school diploma. MCI offers a supportive work environment with various benefits, including health coverage and opportunities for career growth.