Remote Call Center Pro: Customer Care & Upsell Hero

MCI; San Antonio (TX); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Career Growth

Casual Dress Code

Paid Training

Job summary

MCI in San Antonio is looking for a dedicated Call Center Representative. In this role, you will listen to customers, resolve issues, and leverage technology for account management. The ideal candidate has excellent communication skills and is customer service oriented.

Benefits include paid time off, comprehensive health coverage after 60 days of employment, and opportunities for career growth. This position operates in a professional office environment, requiring regular attendance and engagement with customers.

Qualifications

• Must be 18 years of age or older.
• Ability to evaluate, troubleshoot, and follow up on customer issues.
• Highly reliable with the ability to maintain regular attendance and punctuality.

Responsibilities

• Listen to customers and resolve issues.
• Utilize systems for account management tasks.
• Explain products and processes to customers.

Skills

Organizational skills

Written communication skills

Oral communication skills

Customer service orientation

Typing skills (20+ words per minute)

Conflict resolution

Problem-solving

Multi-tasking

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating system

Job description

MCI in San Antonio is looking for a dedicated Call Center Representative. In this role, you will listen to customers, resolve issues, and leverage technology for account management. The ideal candidate has excellent communication skills and is customer service oriented.

Benefits include paid time off, comprehensive health coverage after 60 days of employment, and opportunities for career growth. This position operates in a professional office environment, requiring regular attendance and engagement with customers.