Customer Experience Specialist

MCI; Tennessee; On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Retirement Savings

Paid Training

Casual Dress Code

Job summary

MCI, located in Tennessee, is looking for a dedicated Customer Service Representative to provide exceptional support to customers. In this position, you will manage customer inquiries, resolve issues, and ensure a high-quality customer experience.

The ideal candidate should possess a high school diploma, excellent communication skills, and a strong customer service orientation. This role offers competitive benefits and opportunities for career growth within the company.

Qualifications

• Must be 18 years of age or older.
• Ability to evaluate, troubleshoot, and follow‑up on customer issues.
• Strong team orientation and customer focus.

Responsibilities

• Listen to customers, understand their needs, and resolve customer issues.
• Utilize systems and technology to complete account‑management tasks.
• Explain and position products and processes with customers.

Skills

Organizational skills

Communication skills

Typing speed (20+ wpm)

Customer service orientation

Problem-solving

Multi-tasking

Team orientation

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating system

Job description

MCI, located in Tennessee, is looking for a dedicated Customer Service Representative to provide exceptional support to customers. In this position, you will manage customer inquiries, resolve issues, and ensure a high-quality customer experience.

The ideal candidate should possess a high school diploma, excellent communication skills, and a strong customer service orientation. This role offers competitive benefits and opportunities for career growth within the company.