Customer Experience & Service Coordinator

Safelite; Oak Grove (VA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

401(k) match

Medical coverage

PTO

Tuition reimbursement

Paid training

Job summary

Safelite Group, Inc. is seeking a Customer Advocate who will warmly greet customers in-shop, resolve concerns, and coordinate administrative tasks from scheduling to invoicing. You’ll be the first point of contact delivering a memorable, professional experience during every interaction.

You’ll manage calls, emails, warranties, and invoices while keeping work orders accurate and up-to-date, ensuring smooth operation and customer satisfaction across all channels and touchpoints.

Qualifications

• High School Diploma/GED/Equivalent required.
• Experience: 1-3 years telephone operations or business administration experience required.
• Ability to provide world class customer service in a changing, fast-paced operation.
• Present a professional appearance and wear personal protective equipment.
• Ability to travel up to 10%.

Responsibilities

• Welcome in-shop customers and resolve customer concerns quickly and efficiently -- without breaking a sweat -- often coming up with creative solutions.
• Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
• Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.
• Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
• Review orders from the national contact center and manage dealer part orders and special accounts.
• All other duties as assigned.

Skills

Telephone operations

Customer service

Administrative tasks

Professional appearance

Travel up to 10%

Education

High School Diploma/GED/Equivalent

Job description

Safelite Group, Inc. is seeking a Customer Advocate who will warmly greet customers in-shop, resolve concerns, and coordinate administrative tasks from scheduling to invoicing. You’ll be the first point of contact delivering a memorable, professional experience during every interaction.

You’ll manage calls, emails, warranties, and invoices while keeping work orders accurate and up-to-date, ensuring smooth operation and customer satisfaction across all channels and touchpoints.