Customer Experience Specialist

Safelite; Pueblo (CO); On-site; USD 41,000 - 43,000; Full time

Job summary

Safelite Group, Inc. is seeking a Customer Advocate to be the first impression for our customers in our Pueblo, CO location.

You will handle administrative processes, scheduling, work orders and invoicing, and greet customers in person while answering inbound calls and emails to deliver a memorable experience. You will coordinate service issues, pricing, warranties and dispatch, ensuring accurate work order details and timely communication.

Qualifications

• High School Diploma/GED/Equivalent required.
• 1-3 years telephone operations or business administration experience.
• Ability to provide world class customer service in a fast-paced operation.
• Present a professional appearance and wear PPE.
• Ability to travel up to 10%.

Responsibilities

• Welcome in-shop customers and resolve concerns quickly, often with creative solutions.
• Manage calls, emails and faxes for service issues, pricing, warranties, dispatch, repairs and reschedules.
• Confirm and complete work order information, including insurance verification and parts details.
• Process invoices, work orders, credits and rebills.
• Review orders from the national contact center and manage dealer part orders.

Skills

Telephone operations

Business administration

Customer service

Education

High School Diploma/GED/Equivalent

Job description

Safelite Group, Inc. is seeking a Customer Advocate to be the first impression for our customers in our Pueblo, CO location.

You will handle administrative processes, scheduling, work orders and invoicing, and greet customers in person while answering inbound calls and emails to deliver a memorable experience. You will coordinate service issues, pricing, warranties and dispatch, ensuring accurate work order details and timely communication.