Customer Experience Specialist

Safelite AutoGlass; Pensacola (FL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Tuition reimbursement

Paid training

401(k) with company match

Medical coverage plans

PTO and holidays

Volunteer days

Job summary

Safelite is seeking a Customer Advocate in Pensacola, FL to greet customers, answer calls, and handle administrative tasks that keep the service experience seamless. You will manage inquiries, coordinate service issues, and ensure accurate work orders and documentation.

This role requires strong communication, a professional appearance, and the ability to travel up to 10%. Benefits include a comprehensive package with tuition reimbursement and PTO to support work-life balance.

Qualifications

• High School Diploma/GED required.
• 1–3 years of telephone operations or business administration experience preferred.
• Ability to deliver world-class customer service in a fast-paced environment.

Responsibilities

• Welcome in-shop customers and resolve concerns quickly with creative solutions.
• Manage incoming calls, emails, faxes for service issues, pricing, warranties, dispatch, and reschedules.
• Complete work orders, insurance verification, and processing of invoices and rebills.

Skills

Customer service

Telephone operations

Administrative tasks

Education

High School Diploma or GED

Job description

Safelite is seeking a Customer Advocate in Pensacola, FL to greet customers, answer calls, and handle administrative tasks that keep the service experience seamless. You will manage inquiries, coordinate service issues, and ensure accurate work orders and documentation.

This role requires strong communication, a professional appearance, and the ability to travel up to 10%. Benefits include a comprehensive package with tuition reimbursement and PTO to support work-life balance.