Customer Experience & Solutions Specialist

Safelite Fulfilment; Pensacola (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) plan with company matching

Medical coverage plans

Tuition reimbursement

Paid training

Job summary

Safelite Fulfilment in Pensacola is seeking a customer-focused team member to welcome in-shop customers and efficiently resolve issues. You will manage calls, emails, and faxes for service topics, verify insurance, and handle orders while ensuring accurate information flows through the system.

The role requires 1–3 years of telephone operations or business admin experience, a professional appearance, and willingness to travel up to 10%.

Qualifications

• High School Diploma/GED/Equivalent required.
• Experience: 1-3 years telephone operations or business administration experience required.
• Ability to provide world class customer service in a changing, fast-paced operation.
• Present a professional appearance and wear personal protective equipment.
• Ability to travel up to 10%.

Responsibilities

• Welcome in-shop customers and resolve customer concerns quickly and efficiently.
• Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
• Confirm and complete work order information, including insurance verification, additional parts and missing information.
• Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
• Review orders from the national contact center and manage dealer part orders and special accounts.
• All other duties as assigned.

Skills

Customer service

Telephone operations

Professional appearance

Travel up to 10%

Education

High School Diploma/GED/Equivalent

Job description

Safelite Fulfilment in Pensacola is seeking a customer-focused team member to welcome in-shop customers and efficiently resolve issues. You will manage calls, emails, and faxes for service topics, verify insurance, and handle orders while ensuring accurate information flows through the system.

The role requires 1–3 years of telephone operations or business admin experience, a professional appearance, and willingness to travel up to 10%.