Customer Experience Specialist

Safelite Group; Bend (OR); Hybrid; USD 22,000 - 32,000; Full time

Benefits offered by this job

401(k) with company matching

Medical coverage

Tuition reimbursement

Paid training

Paid time off

Company holidays

Volunteer days

Job summary

Safelite Group in Redmond, OR is seeking a Customer Advocate to greet customers, manage administrative tasks, schedule work orders and invoicing, and provide a welcoming, efficient first impression. You will handle inbound calls and emails, resolve service concerns quickly, verify insurance and order details, and support dealer parts and special accounts to keep the shop running smoothly.

This role offers paid training, competitive hourly pay, benefits including medical coverage, a 401(k) with

Qualifications

• High School Diploma/GED/Equivalent required.
• Experience: 1-3 years telephone operations or business administration experience required.
• Ability to provide world class customer service in a changing, fast-paced operation.
• Present a professional appearance and wear personal protective equipment.
• Ability to travel up to 10%.
• #LI-JF1

Responsibilities

• Welcome in-shop customers and resolve customer concerns quickly and efficiently -- without breaking a sweat -- often coming up with creative solutions.
• Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
• Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.
• Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
• Review orders from the national contact center and manage dealer part orders and special accounts.
• All other duties as assigned.

Skills

Customer service

Telephone operations

Administrative tasks

Education

High School Diploma/GED/Equivalent

Job description

Safelite Group in Redmond, OR is seeking a Customer Advocate to greet customers, manage administrative tasks, schedule work orders and invoicing, and provide a welcoming, efficient first impression. You will handle inbound calls and emails, resolve service concerns quickly, verify insurance and order details, and support dealer parts and special accounts to keep the shop running smoothly.

This role offers paid training, competitive hourly pay, benefits including medical coverage, a 401(k) with