Remote Call Center Pro — Growth & Perks

MCI Military Recruitment; Oklahoma City (OK); Remote; USD 30,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off

Incentives & Rewards

Health Benefits

Retirement Savings

Disability Insurance

Life Insurance

Supplemental Insurance

Career Growth

Paid Training

Fun, Engaging Work Environment

Casual Dress Code

Job summary

MCI is hiring a Call Center Representative in Oklahoma City to handle customer inquiries, provide accurate information, and resolve issues while delivering a positive customer experience. The role emphasizes clear communication, problem solving, and the ability to thrive in a fast-paced environment.

Ideal candidates will have a high school diploma or equivalent, strong organizational and typing skills, and familiarity with Microsoft Office.

Qualifications

• Must be 18 years of age or older

Responsibilities

• Listen to customers, understand their needs, and resolve customer issues
• Utilize systems and technology to complete account management tasks
• Recognize sales opportunity and apply sales skills to upgrade
• Explain and position the products and processes with customers
• Appropriately elevate customer dissatisfaction with managerial team
• Ensure first call resolution through problems solving and effective call handling

Skills

Excellent communication

Organizational skills

Typing speed (20+ wpm)

Customer service orientation

Conflict resolution

Multitasking

Team-oriented

Adaptability in fast-paced env

Interpersonal skills

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows OS

Job description

MCI is hiring a Call Center Representative in Oklahoma City to handle customer inquiries, provide accurate information, and resolve issues while delivering a positive customer experience. The role emphasizes clear communication, problem solving, and the ability to thrive in a fast-paced environment.

Ideal candidates will have a high school diploma or equivalent, strong organizational and typing skills, and familiarity with Microsoft Office.