Customer Experience Specialist

Talentify; Whiteman Afb (MO); Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off

Incentives & Rewards

Health Benefits

Retirement Savings

Job summary

MCI is seeking a Call Center Representative to join our team in Missouri. You will handle customer inquiries, provide accurate information, resolve issues, and ensure a positive customer experience in a fast-paced environment.

Responsibilities include listening to customers, using systems for account tasks, identifying sales opportunities, and maintaining first-call resolution. A strong team orientation and reliable attendance are essential.

Qualifications

• High school diploma or equivalent required.
• Excellent written and oral communication skills.
• Ability to type 20+ words per minute.
• Basic knowledge of Microsoft Office.
• Authorized to work in the United States.

Responsibilities

• Listen to customers, understand their needs, and resolve customer issues
• Utilize systems to complete account management tasks
• Recognize sales opportunity and apply sales skills to upgrade
• Explain and position the products and processes with customers
• Escalate dissatisfied customers to management
• Ensure first call resolution through problem solving

Skills

Customer service

Communication

Problem solving

Multi-tasking

Team work

Attendance punctuality

Typing speed

MS Office

Windows basics

Empathy

Conflict resolution

Customer focus

Education

High school diploma

Job description

MCI is seeking a Call Center Representative to join our team in Missouri. You will handle customer inquiries, provide accurate information, resolve issues, and ensure a positive customer experience in a fast-paced environment.

Responsibilities include listening to customers, using systems for account tasks, identifying sales opportunities, and maintaining first-call resolution. A strong team orientation and reliable attendance are essential.