Customer Experience Specialist

Raymour & Flanigan Furniture and Mattresses; North Haven (CT); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health benefits

401k with company match

Profit sharing

Cross training

Annual breakfast with owners

Drug- and smoke-free environment

Job summary

Raymour & Flanigan Furniture and Mattresses in North Haven, CT is hiring a Customer Service Representative to bridge the gap between the dream and the reality of our customers' purchases. You will schedule deliveries, handle payments, and respond to questions with friendly, professional service.

Join our inclusive team and enjoy competitive compensation, health benefits, a 401(k) with company match, profit sharing, and cross training.

Qualifications

• Consistently provide genuine, friendly, personable and professional service.
• Effective communication, interpersonal and organizational skills in person and on the phone.
• Demonstrate excellent listening skills and the ability to multi-task within a fast-paced service environment.
• Proactively resolve escalated customer issues.
• Support sales and operations team members to go above and beyond by advocating for every customer's concerns and requests.
• Flexibility to work a retail schedule that includes days, nights, weekends, holidays, and events.

Responsibilities

• Assist customers with scheduling deliveries, managing payments and addressing questions to enhance the shopping experience.

Job description

Raymour & Flanigan Furniture and Mattresses in North Haven, CT is hiring a Customer Service Representative to bridge the gap between the dream and the reality of our customers' purchases. You will schedule deliveries, handle payments, and respond to questions with friendly, professional service.

Join our inclusive team and enjoy competitive compensation, health benefits, a 401(k) with company match, profit sharing, and cross training.