Customer Service Lead: Elevate the Customer Experience

Raymour & Flanigan Furniture and Mattresses; West Hartford (CT); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Health benefits

401k with company match

Profit sharing

Cross training

Breakfast with owners

Job summary

Raymour & Flanigan Furniture and Mattresses in West Hartford, CT is seeking a Customer Service Lead to bridge the gap between customers’ dreams and delivery reality. You will guide deliveries, handle payments, and mentor a small team to elevate the shopping experience.

We value genuine, friendly service, clear communication, and the ability to multi-task in a fast-paced retail environment. If you thrive on customer satisfaction and teamwork, join our inclusive, benefits-rich company.

Qualifications

• Provide genuine, friendly, personable, and professional service.
• Effective communication and organizational skills in person and on the phone.
• Excellent listening skills and ability to multi-task in a fast-paced service environment.
• Liaison between senior leadership and team members.
• Proactively resolve escalated customer issues.
• Support sales and operations to advocate for customer concerns.

Responsibilities

• Schedule deliveries and manage payments to ensure smooth customer experience.
• Support a small team to deliver high-quality service and resolve issues quickly.
• Act as a liaison between customers and leadership to communicate needs and feedback.

Skills

Customer service

Communication skills

Multitasking

Active listening

Conflict resolution

Job description

Raymour & Flanigan Furniture and Mattresses in West Hartford, CT is seeking a Customer Service Lead to bridge the gap between customers’ dreams and delivery reality. You will guide deliveries, handle payments, and mentor a small team to elevate the shopping experience.

We value genuine, friendly service, clear communication, and the ability to multi-task in a fast-paced retail environment. If you thrive on customer satisfaction and teamwork, join our inclusive, benefits-rich company.