Customer Experience Specialist - Delivery & Support

raymourotp; Manchester (CT); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health benefits

401k with company match

Profit sharing

Cross training

Breakfast with owners

Job summary

Raymour & Flanigan in Manchester, CT is seeking a Customer Service Representative to bridge dreams and realities for customers by scheduling deliveries, handling payments, and addressing questions with courtesy.

You will work both independently and with a small team to enhance the shopping experience while demonstrating genuine, friendly service, strong listening and multitasking in a fast-paced retail environment.

Qualifications

• Provide genuine, friendly, personable and professional service.
• Demonstrate effective in-person and phone communication.
• Exhibit excellent listening and multitasking in a fast-paced setting.
• Proactively resolve escalated customer issues.
• Support sales/ops teammates and advocate for customer needs.
• Adapt to a retail schedule including days, nights, weekends and holidays.

Responsibilities

• Schedule deliveries and manage payments for customers.
• Address customer questions and concerns with care.
• Work independently and in a small team to enhance the shopping experience.

Skills

Customer service

Communication skills

Listening skills

Problem resolution

Team support

Flexibility

Job description

Raymour & Flanigan in Manchester, CT is seeking a Customer Service Representative to bridge dreams and realities for customers by scheduling deliveries, handling payments, and addressing questions with courtesy.

You will work both independently and with a small team to enhance the shopping experience while demonstrating genuine, friendly service, strong listening and multitasking in a fast-paced retail environment.