Car Buying Experience Specialist

CarMax; Kentucky; On-site; USD 23,000 - 36,000; Full time

Benefits offered by this job

Paid sick time

Vacation time

Holiday time

Holiday Premium Pay

Job summary

CarMax Clermont, Florida is seeking a Customer Specialist to deliver an iconic, customer-first experience throughout the car-buying and selling journey. You will guide customers through appraisals, test drives, paperwork, and repairs, ensuring a seamless, transparent process that reflects CarMax’s honesty and innovation.

This role offers variety, autonomy, and collaboration across teams, enabling meaningful impact on every customer interaction while upholding CarMax quality standards.

Qualifications

• Strong communication skills and ability to represent CarMax positively.
• Ability to build lasting customer relationships and create win-win solutions.
• Demonstrated integrity, respect and teamwork in a fast-paced environment.
• Ability to balance customer needs with business goals and follow processes.
• Proficient in multitasking and meeting deadlines.

Responsibilities

• Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
• Conduct accurate vehicle condition assessments, documenting details for appraisals and communicating findings to Buyers.
• Manage inventory processes, including vehicle check-in, daily scanning, and reconciliation.
• Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
• Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments.
• Coordinate service appointments, review repair order invoices for accuracy in billing, and collaborate across teams to maintain a smooth, customer-focused experience.
• Follow CarMax EH&S requirements and maintain a clean and orderly work area.

Skills

Communication skills

Customer service

Teamwork

Attention to detail

Lifting up to 25 lbs

Education

High School Diploma or equivalent

Valid driver’s license

Job description

CarMax Clermont, Florida is seeking a Customer Specialist to deliver an iconic, customer-first experience throughout the car-buying and selling journey. You will guide customers through appraisals, test drives, paperwork, and repairs, ensuring a seamless, transparent process that reflects CarMax’s honesty and innovation.

This role offers variety, autonomy, and collaboration across teams, enabling meaningful impact on every customer interaction while upholding CarMax quality standards.