Customer Experience Specialist

MCI; Mountain Home Air Force Base (ID); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Retirement Savings

Paid Training

Fun Work Environment

Job summary

MCI is seeking a dedicated Customer Service Representative at Mountain Home Air Force Base, Idaho. In this role, you will manage customer inquiries, provide accurate information, and ensure customer satisfaction through effective issue resolution.

The ideal candidate is at least 18 years old, holds a high school diploma, and possesses excellent communication skills. This position provides various benefits including paid time off and health benefits after 60 days.

Qualifications

• Must be 18 years of age or older.
• Highly reliable with the ability to maintain regular attendance.
• Ability to evaluate, troubleshoot, and follow-up on customer issues.
• Strong interpersonal skills and ability to build relationships.

Responsibilities

• Listen to customers and resolve customer issues efficiently.
• Utilize technology to complete account-management tasks.
• Explain and position products with customers.
• Ensure first-call resolution through effective call handling.

Skills

Excellent organizational skills

Written communication skills

Oral communication skills

Ability to type swiftly

Basic knowledge of Microsoft Office Suite

Conflict resolution

Customer service orientation

Ability to multi-task

Strong team orientation

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

MCI is seeking a dedicated Customer Service Representative at Mountain Home Air Force Base, Idaho. In this role, you will manage customer inquiries, provide accurate information, and ensure customer satisfaction through effective issue resolution.

The ideal candidate is at least 18 years old, holds a high school diploma, and possesses excellent communication skills. This position provides various benefits including paid time off and health benefits after 60 days.