Customer Experience Specialist

MCI; Bellevue Second IV Precinct (NE); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Career Growth

Paid Training

Casual Dress Code

Job summary

MCI, located in Bellevue, Nebraska, is hiring a Customer Service Representative. The successful candidate will handle customer inquiries, provide accurate information, and resolve issues efficiently. This role requires excellent communication skills and a customer-focused attitude.

Applicants must be 18 years or older, with a high school diploma or equivalent. Benefits include paid time off, health coverage, and career growth opportunities.

Qualifications

• Must be 18 years of age or older.
• Ability to evaluate, troubleshoot, and follow‑up on customer issues.
• Strong team orientation and customer focus.
• Ability to thrive in a fast‑paced environment.

Responsibilities

• Listen to customers and resolve their issues.
• Utilize systems to complete account management tasks.
• Explain products and processes to customers.
• Ensure first-call resolution through effective call handling.

Skills

Organizational skills

Written communication

Oral communication

Typing ability

Microsoft Office Suite

Windows operating system knowledge

Conflict resolution

Problem solving

Customer service orientation

Multi-tasking

Team orientation

Education

High school diploma or equivalent

Job description

MCI, located in Bellevue, Nebraska, is hiring a Customer Service Representative. The successful candidate will handle customer inquiries, provide accurate information, and resolve issues efficiently. This role requires excellent communication skills and a customer-focused attitude.

Applicants must be 18 years or older, with a high school diploma or equivalent. Benefits include paid time off, health coverage, and career growth opportunities.