Customer Experience Specialist

Kedia Corporation; Idaho Falls (ID); On-site; USD 35,000 - 50,000; Full time

Job summary

A global service solutions provider is seeking a Customer Service Representative in Idaho Falls, ID. In this role, you will interact with customers to provide information, resolve issues, and ensure satisfaction. The ideal candidate should possess strong communication and problem-solving abilities, along with a commitment to delivering exceptional service. Our company promotes a challenging and fast-paced work environment focused on customer engagement and innovation.

Qualifications

• Ability to respond effectively to customer inquiries and complaints.
• Experience working in a customer service role preferred.
• Strong communication skills required for collaboration and support.

Responsibilities

• Confer with customers to provide information about products or services.
• Keep records of customer interactions and transactions.
• Resolve customer billing complaints by adjusting bills or offering refunds.

Skills

Active Listening

Speaking

Service Orientation

Reading Comprehension

Critical Thinking

Writing

Negotiation

Tools

Avaya software

Microsoft Excel

Job description

A global service solutions provider is seeking a Customer Service Representative in Idaho Falls, ID. In this role, you will interact with customers to provide information, resolve issues, and ensure satisfaction. The ideal candidate should possess strong communication and problem-solving abilities, along with a commitment to delivering exceptional service. Our company promotes a challenging and fast-paced work environment focused on customer engagement and innovation.