Customer Experience Specialist

Safelite AutoGlass; City of Syracuse (NY); On-site; USD 23,000 - 34,000; Full time

Job summary

Safelite is hiring a Customer Advocate in Syracuse, NY to greet customers, handle administrative processes, scheduling, work orders and invoicing, delivering a memorable in-person experience with every interaction. You’ll manage inbound calls and emails, verify information, process invoices, and support dealer orders, with travel up to 10% as needed.

Requires 1–3 years in telephone operations or business administration and a high school diploma.

Qualifications

• High School Diploma or GED required.
• 1–3 years telephone operations or business administration experience.
• Ability to provide world-class customer service.
• Willingness to travel up to 10%.

Responsibilities

• Welcome in-shop customers and resolve customer concerns quickly and efficiently.
• Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
• Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.
• Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
• Review orders from the national contact center and manage dealer part orders and special accounts.
• All other duties as assigned.

Skills

Telephone operations

Business administration

Customer service

Education

High School Diploma/GED/Equivalent

Job description

Safelite is hiring a Customer Advocate in Syracuse, NY to greet customers, handle administrative processes, scheduling, work orders and invoicing, delivering a memorable in-person experience with every interaction. You’ll manage inbound calls and emails, verify information, process invoices, and support dealer orders, with travel up to 10% as needed.

Requires 1–3 years in telephone operations or business administration and a high school diploma.