Customer Experience Advocate - In-Person & Phone Support

Belron; Nanuet (NY); On-site; USD 27,000 - 41,000; Full time

Benefits offered by this job

Competitive weekly pay

Benefits package valued at more than $

401(k) plan with company matching

Medical coverage plans

Paid time off and holidays

Tuition reimbursement up to $5,250

Paid training and tools for success

Job summary

Safelite is hiring a Customer Advocate in New York to welcome customers, manage administrative workflows, and ensure seamless service experiences. You will handle in‑shop interactions, calls, emails, and scheduling while upholding high service standards.

Responsibilities include processing work orders, insurance verification, and coordinating dealer accounts. Requires a high school diploma, 1–3 years of relevant experience, and a professional appearance; travel up to 10% is required.

Qualifications

• High School Diploma or equivalent required.
• 1–3 years of telephone operations or business administration experience.
• Ability to deliver world‑class customer service in a fast-paced environment.
• Professional appearance and ability to wear PPE when required.
• Willingness to travel up to 10%.

Responsibilities

• Welcome in-shop customers and resolve concerns quickly and creatively.
• Manage calls, emails, and faxes for service issues, pricing, warranties, and dispatch.
• Verify insurance and complete work orders with all required information.
• Process invoices, buyouts, and credit memos; rebills as needed.
• Coordinate dealer part orders and special accounts; support national center orders.

Skills

Customer service

Telephone operations

Communication

Professional appearance

Education

High School Diploma/GED/Equivalent

Job description

Safelite is hiring a Customer Advocate in New York to welcome customers, manage administrative workflows, and ensure seamless service experiences. You will handle in‑shop interactions, calls, emails, and scheduling while upholding high service standards.

Responsibilities include processing work orders, insurance verification, and coordinating dealer accounts. Requires a high school diploma, 1–3 years of relevant experience, and a professional appearance; travel up to 10% is required.