Customer Experience Advocate — In-Store Support

Safelite Group; City of Syracuse (NY); Ibrido; USD 23.000 - 34.000; Tempo pieno

Vantaggi offerti da questo lavoro

Tuition reimbursement

401(k) with company matching

Medical coverage

PTO and holidays

Descrizione del lavoro

Safelite Group is seeking a Customer Advocate in Syracuse, NY. This role handles in-shop greetings, customer inquiries, and a mix of administrative duties including processing work orders, invoices, and insurance verification to ensure a smooth, positive first impression for every customer.

You will manage calls, emails, and faxes about service issues, pricing, warranties, and schedules, while maintaining accuracy and professionalism in a fast-paced environment. Travel up to 10% is possible.

Competenze

• High School Diploma/GED/Equivalent required.
• Experience: 1-3 years telephone operations or business administration experience required.
• Ability to provide world class customer service in a changing, fast-paced operation.
• Present a professional appearance and wear personal protective equipment.
• Ability to travel up to 10%.

Mansioni

• Welcome in-shop customers and resolve customer concerns quickly and efficiently.
• Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
• Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.
• Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
• Review orders from the national contact center and manage dealer part orders and special accounts.

Conoscenze

Customer service

Telephone operations

Administrative tasks

Formazione

High School Diploma/GED/Equivalent

Descrizione del lavoro

Safelite Group is seeking a Customer Advocate in Syracuse, NY. This role handles in-shop greetings, customer inquiries, and a mix of administrative duties including processing work orders, invoices, and insurance verification to ensure a smooth, positive first impression for every customer.

You will manage calls, emails, and faxes about service issues, pricing, warranties, and schedules, while maintaining accuracy and professionalism in a fast-paced environment. Travel up to 10% is possible.