Customer Experience Advocate

Safelite AutoGlass; Town of Clarence (NY); On-site; USD 22,000 - 34,000; Full time

Benefits offered by this job

401(k) match

Medical coverage

Paid time off and holidays

Tuition reimbursement

Paid training

Job summary

Safelite is hiring a Customer Advocate in New York. You’ll greet customers in-shop, manage inbound calls and emails, and ensure a smooth service experience from scheduling to invoicing.

You’ll verify insurance, handle work orders, and support dealer and national contact center orders. The role emphasizes world-class service, accuracy, and a professional appearance in a fast-paced environment with up to 10% travel.

Qualifications

• High School Diploma or equivalent required.
• 1–3 years in telephone operations or business administration.
• Ability to provide world class customer service in fast-paced environment.
• Professional appearance and PPE as required.
• Light travel up to 10%.

Responsibilities

• Welcome in-shop customers and resolve concerns quickly with creative solutions.
• Handle calls, emails, and faxes for service issues, pricing, warranties, and dispatch.
• Verify work order details including insurance and parts.
• Complete administrative tasks such as invoices, work orders, credit memos.
• Process dealer orders and special accounts as needed.

Skills

Customer service

Telephone operations

Administrative tasks

Adaptability

Education

High School Diploma/GED/Equivalent

Job description

Safelite is hiring a Customer Advocate in New York. You’ll greet customers in-shop, manage inbound calls and emails, and ensure a smooth service experience from scheduling to invoicing.

You’ll verify insurance, handle work orders, and support dealer and national contact center orders. The role emphasizes world-class service, accuracy, and a professional appearance in a fast-paced environment with up to 10% travel.