Customer Experience Advocate

Safelite AutoGlass; Town of Huntington (NY); Vor Ort; USD 27.000 - 41.000; Vollzeit

Benefits dieser Stelle

401(k) plan with company matching

Medical coverage plans

Paid time off and holidays

Tuition reimbursement

Paid training

Zusammenfassung

Safelite in New York is seeking a Customer Advocate. You will greet customers in shop, manage administrative processes, scheduling, work orders and invoicing, delivering a memorable experience with every interaction.

You will handle inbound calls and emails, verify insurance, manage orders and dealer accounts, and support the team with accurate documentation. This role requires professionalism and a positive attitude, with up to 10% travel as needed.

Qualifikationen

• Experience in customer service or administrative roles.
• Ability to handle calls and emails efficiently.
• Professional appearance and safety PPE when required.

Aufgaben

• Welcome in-shop customers and resolve customer concerns quickly and efficiently.
• Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
• Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.
• Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
• Review orders from the national contact center and manage dealer part orders and special accounts.
• All other duties as assigned.

Kenntnisse

Customer service

Administrative tasks

Telephone operations

Professional appearance

Ausbildung

High School Diploma/GED/Equivalent

Jobbeschreibung

Safelite in New York is seeking a Customer Advocate. You will greet customers in shop, manage administrative processes, scheduling, work orders and invoicing, delivering a memorable experience with every interaction.

You will handle inbound calls and emails, verify insurance, manage orders and dealer accounts, and support the team with accurate documentation. This role requires professionalism and a positive attitude, with up to 10% travel as needed.