Customer Experience Specialist

Paychex; Cincinnati (OH); Hybrid; USD 21,000 - 39,000; Full time

Benefits offered by this job

Medical coverage

Tuition reimbursement

401(k) + employer match

Adoption assistance

Financial assistance

Paid time off

Job summary

Paychex is seeking a customer service professional to support one or more Paychex products. You will interact with clients via phone, email, and chat, following prescribed guidelines to ensure high-quality service and resolve claims and complaints.

You will use systems like HRIS, Salesforce, Flex, Core Advanced, and ORS while building product knowledge and documenting all client interactions. A Bachelor’s degree is preferred for this role.

Qualifications

• Bachelor's degree preferred.

Responsibilities

• Delivers quality service to Paychex clients via phone, email, chat, and other avenues.
• Follows up on outstanding items to issue completion in compliance with established Service Level Agreements
• Uses systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
• Develops and maintains a basic working knowledge of one or more Paychex products
• Performs data input, maintaining strong prioritization and organization
• Documents all client interactions

Education

Bachelor's Degree - Preferred

Job description

Paychex is seeking a customer service professional to support one or more Paychex products. You will interact with clients via phone, email, and chat, following prescribed guidelines to ensure high-quality service and resolve claims and complaints.

You will use systems like HRIS, Salesforce, Flex, Core Advanced, and ORS while building product knowledge and documenting all client interactions. A Bachelor’s degree is preferred for this role.