Client Success Specialist: Service & Solutions

Paychex; Allentown (Lehigh County); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical coverage

Tuition reimbursement

401(k) + employer match

Adoption assistance

Financial assistance

Job summary

Paychex is seeking a customer service professional to provide support across Paychex products. You will handle inquiries via phone, email, chat, and other channels, ensuring timely resolution and adherence to SLAs.

A strong knowledge of Paychex products and policies is expected, with opportunities to mentor teammates and contribute to process improvements. You will document all interactions, manage data input, and maintain organization while delivering outstanding service.

Qualifications

• Bachelor's Degree preferred.
• Experience delivering customer service via phone, email, or chat.
• Familiarity with Paychex products and policies is beneficial.

Responsibilities

• Delivers quality service to Paychex clients via phone, email, chat, and other avenues.
• Follows up on outstanding items to ensure timely completion per SLA.
• Develops and maintains knowledge of Paychex products and policies.
• Identifies opportunities for process improvement and works with leaders to implement.
• Documents all interactions and maintains data accuracy.
• Mentors less experienced teammates.
• Performs data input with strong prioritization and organization.

Skills

Customer service

Communication

Data entry

Mentoring

Education

Bachelor's Degree - Preferred

Tools

Salesforce

HRIS

Core Advanced

ORS

Job description

Paychex is seeking a customer service professional to provide support across Paychex products. You will handle inquiries via phone, email, chat, and other channels, ensuring timely resolution and adherence to SLAs.

A strong knowledge of Paychex products and policies is expected, with opportunities to mentor teammates and contribute to process improvements. You will document all interactions, manage data input, and maintain organization while delivering outstanding service.