Client Experience Specialist — Support & Solutions

Paychex; West Henrietta (NY); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical coverage

Virtual wellness classes

Tuition reimbursement

401(k) + employer match

Adoption assistance

Financial assistance

Paid time off

Job summary

Paychex is seeking a customer service professional to support one or more Paychex products. You will handle inquiries via phone, email, chat, and other channels, ensuring timely, accurate responses and compliance with service level agreements.

With a preference for candidates holding a Bachelor's degree, you will document interactions, input data accurately, and maintain organized workflows as part of a collaborative team.

Qualifications

• Bachelor's degree preferred.

Responsibilities

• Delivers quality service to Paychex clients via phone, email, chat, and other avenues
• Follows up on outstanding items to issue completion in compliance with established Service Level Agreements
• Uses systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
• Develops and maintains a basic working knowledge of one or more Paychex products
• Performs data input, maintaining strong prioritization and organization
• Documents all client interactions

Education

Bachelor's Degree - Preferred

Job description

Paychex is seeking a customer service professional to support one or more Paychex products. You will handle inquiries via phone, email, chat, and other channels, ensuring timely, accurate responses and compliance with service level agreements.

With a preference for candidates holding a Bachelor's degree, you will document interactions, input data accurately, and maintain organized workflows as part of a collaborative team.