Client Success Specialist

Paychex; Saint Petersburg (FL); On-site; USD 27,552 - 30,307; Full time

Benefits offered by this job

Medical coverage

401(k) + employer match

Tuition reimbursement

Job summary

Paychex is seeking a customer service professional to support Paychex products. You will respond via phone, email, chat, and other channels, ensuring responsive service and accurate issue resolution.

Under guidance, you will follow processes, enter data, and document client interactions while upholding Paychex policies. A Bachelor's degree is preferred.

This role is based in Saint Petersburg, FL, offering competitive hourly pay and benefits as part of the Paychex total rewards package.

Qualifications

• Bachelor's degree preferred.

Responsibilities

• Delivers quality service to Paychex clients via phone, email, chat, and other avenues
• Follows up on outstanding items to issue completion in compliance with established Service Level Agreements
• Uses systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
• Develops and maintains a basic working knowledge of one or more Paychex products
• Performs data input, maintaining strong prioritization and organization
• Documents all client interactions

Education

Bachelor's Degree - Preferred

Job description

Paychex is seeking a customer service professional to support Paychex products. You will respond via phone, email, chat, and other channels, ensuring responsive service and accurate issue resolution.

Under guidance, you will follow processes, enter data, and document client interactions while upholding Paychex policies. A Bachelor's degree is preferred.

This role is based in Saint Petersburg, FL, offering competitive hourly pay and benefits as part of the Paychex total rewards package.