Customer Experience Specialist - HR & Payroll Tech

Paychex; Saint Petersburg (FL); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical coverage

401(k) + employer match

Tuition reimbursement

Paid time off

Job summary

Paychex is seeking a customer service professional to support one or more Paychex products. The role involves assisting clients by phone, email, chat, and other avenues, and ensuring items are completed in line with service levels. You will develop product knowledge and collaborate on improvements.

The position favors candidates with a Bachelor's degree and offers a path to mentor teammates while handling data input and documentation with strong organization.

Qualifications

• Bachelor's Degree preferred.

Responsibilities

• Delivers quality service to Paychex clients via phone, email, chat, and other avenues.
• Follows up on outstanding items to issue completion in compliance with established Service Level Agreements.
• Develops and maintains an intermediate working knowledge of one or more Paychex products, as well as industry policies and procedures.
• Identifies opportunities for process improvement and works with leaders to implement.
• Documents all interactions.
• Serves as a mentor for less experienced teammates.
• Performs data input, maintaining strong prioritization and organization.

Education

Bachelor's Degree - Preferred

Tools

HRIS

Salesforce

Flex

Core Advanced

ORS

Job description

Paychex is seeking a customer service professional to support one or more Paychex products. The role involves assisting clients by phone, email, chat, and other avenues, and ensuring items are completed in line with service levels. You will develop product knowledge and collaborate on improvements.

The position favors candidates with a Bachelor's degree and offers a path to mentor teammates while handling data input and documentation with strong organization.