Customer Experience Specialist

Safelite AutoGlass; Chelmsford (MA); On-site; USD 48,117,000 - 65,094,000; Full time

Benefits offered by this job

401(k) matching

Healthcare coverage

Paid time off

Tuition reimbursement

Job summary

Safelite is seeking a Customer Advocate in Massachusetts to greet customers, handle inquiries, and manage orders with a focus on a memorable, high-quality experience. The role involves in-person customer interaction, phone and email support, and coordinating service details.

The position requires 1–3 years of relevant experience, a high school diploma, and a professional appearance. Travel up to 10% and a comprehensive benefits package accompany this role.

Qualifications

• High School Diploma/GED/Equivalent required.
• Experience: 1-3 years telephone operations or business administration experience required.
• Ability to provide world class customer service in a changing, fast-paced operation.
• Present a professional appearance and wear personal protective equipment.
• Ability to travel up to 10%.

Responsibilities

• Welcome in-shop customers and resolve customer concerns quickly and efficiently -- without breaking a sweat -- often coming up with creative solutions.
• Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
• Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.
• Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
• Review orders from the national contact center and manage dealer part orders and special accounts.
• All other duties as assigned.

Skills

Customer service

Telephone support

Administrative tasks

Communication

Education

High School Diploma

Job description

Safelite is seeking a Customer Advocate in Massachusetts to greet customers, handle inquiries, and manage orders with a focus on a memorable, high-quality experience. The role involves in-person customer interaction, phone and email support, and coordinating service details.

The position requires 1–3 years of relevant experience, a high school diploma, and a professional appearance. Travel up to 10% and a comprehensive benefits package accompany this role.