Customer Experience Specialist

Safelite AutoGlass; Charlotte (NC); On-site; USD 20,664 - 34,440; Full time

Benefits offered by this job

401(k) plan with company matching

Medical coverage plans

Tuition reimbursement up to $5,250 annually

Paid time off and volunteer days

Job summary

Safelite AutoGlass in Charlotte, NC is seeking a Customer Advocate to provide exceptional service and manage administrative processes. This role is key in delivering a memorable customer experience by greeting customers, answering inquiries, and ensuring smooth operations.

The ideal candidate has a high school diploma/GED, 1-3 years of experience in telephone operations or business administration, and excels in a fast-paced environment. Competitive benefits include a 401(k) plan, vacation time, and tuition reimbursement.

Qualifications

• 1-3 years of experience in telephone operations or business administration required.
• Ability to provide world class customer service in a changing, fast-paced operation.
• Present a professional appearance and wear personal protective equipment.

Responsibilities

• Welcome in-shop customers and resolve customer concerns quickly.
• Manage incoming calls, emails, and faxes for service issues.
• Confirm and complete work order information including insurance verification.
• Manage administrative tasks such as buyouts, invoices, and work orders.

Skills

World class customer service

Telephone operations

Business administration

Education

High School Diploma/GED/Equivalent

Job description

Safelite AutoGlass in Charlotte, NC is seeking a Customer Advocate to provide exceptional service and manage administrative processes. This role is key in delivering a memorable customer experience by greeting customers, answering inquiries, and ensuring smooth operations.

The ideal candidate has a high school diploma/GED, 1-3 years of experience in telephone operations or business administration, and excels in a fast-paced environment. Competitive benefits include a 401(k) plan, vacation time, and tuition reimbursement.