Customer Experience Advocate

Safelite; Charlotte (NC); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Competitive pay

Tuition reimbursement

Paid training

Benefits package

Job summary

Safelite in Charlotte, NC is hiring a Customer Advocate to be the first point of contact with customers. You will handle administrative processes, scheduling, work orders, invoicing, and greet customers in person while answering calls and emails to deliver a memorable experience.

The role requires 1–3 years of administrative or telephone operations experience, strong customer service, and the ability to travel up to 10%.

Qualifications

• High School Diploma or equivalent required.
• 1–3 years telephone operations or business administration experience.
• Ability to travel up to 10%.

Responsibilities

• Welcome in-shop customers and resolve concerns quickly and efficiently.
• Manage calls, emails, and faxes for service issues, pricing, warranties, and dispatch.
• Verify information and complete work orders, including insurance validation.
• Process invoices, credit memos, and rebills.
• Review orders from the national contact center and manage dealer part orders.
• All other duties as assigned.

Skills

Customer service

Administrative support

Telephone operations

Multi-tasking

Education

High School Diploma

Job description

Safelite in Charlotte, NC is hiring a Customer Advocate to be the first point of contact with customers. You will handle administrative processes, scheduling, work orders, invoicing, and greet customers in person while answering calls and emails to deliver a memorable experience.

The role requires 1–3 years of administrative or telephone operations experience, strong customer service, and the ability to travel up to 10%.