Customer Advocate

Safelite AutoGlass; Redmond (OR); On-site; USD 10,000 - 26,000; Full time

Benefits offered by this job

401(k) matching

Medical plans

Paid time off

Tuition reimbursement

Paid training

Job summary

Safelite’s Customer Advocate in Redmond, OR is the first impression for customers, handling in-person greeting, inbound calls and emails while managing administrative processes like scheduling, work orders and invoicing. You will welcome in-shop customers, resolve concerns, verify insurance, and manage dealer parts and national center orders, with up to 10% travel and a professional appearance.

Compensation includes competitive base pay and a robust benefits package, with training and all

Qualifications

• 1–3 years telephone operations or business administration experience.
• World class customer service in a fast-paced operation.
• Professional appearance and PPE when required.
• Travel up to 10%.

Responsibilities

• Welcome in-shop customers and resolve concerns quickly and efficiently.
• Manage calls, emails and faxes for service issues, pricing, warranties, and dispatch.
• Confirm work order details including insurance verification.
• Process invoices, work orders, and credit memos.
• Review orders from the national center and manage dealer parts orders.
• All other duties as assigned.

Skills

Telephone operations

Customer service

Business administration

Professional appearance

Travel flexibility

Education

High School Diploma/GED/Equivalent

Job description

Does this position interest you? We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.

The Customer Advocate in Redmond, OR, is one of Safelite’s first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and answering inbound phone calls and emails, this organized and energetic professional delivers a memorable experience during every interaction.

What You’ll Get

• Competitive weekly base pay starting at $19.75/hour.
• A benefits package valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.
• Up to $5,250 annually in tuition reimbursement.
• Paid training and all the tools and resources you'll need to be successful.
• View all our health, wealth and life offerings at www.safelitebenefits.com.

What You’ll Do

• Welcome in-shop customers and resolve customer concerns quickly and efficiently -- without breaking a sweat -- often coming up with creative solutions.
• Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
• Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.
• Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
• Review orders from the national contact center and manage dealer part orders and special accounts.
• All other duties as assigned.

What You’ll Need

• High School Diploma/GED/Equivalent required.
• Experience: 1-3 years telephone operations or business administration experience required.
• Ability to provide world class customer service in a changing, fast-paced operation.
• Present a professional appearance and wear personal protective equipment.
• Ability to travel up to 10%.

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