Customer Advocate

Safelite AutoGlass; Bend (OR); On-site; USD 41,000 - 52,000; Full time

Benefits offered by this job

401(k) matching

Medical coverage options

PTO + holidays

Tuition reimbursement

Paid training

Job summary

The Customer Advocate role at Safelite in Redmond, OR focuses on delivering a memorable first impression through friendly, efficient service and accurate administrative work. You will greet customers, handle calls and emails, and support scheduling, work orders, and invoicing.

We offer competitive weekly pay starting at $19.75/hour, a comprehensive benefits package, tuition reimbursement up to $5,250 annually, paid training, and opportunities for work/life balance with PTO and holidays.

Qualifications

• Experience delivering world-class customer service in a fast-paced environment.
• Ability to manage calls, emails and faxes related to service issues, pricing and warranties.
• Professional appearance and ability to travel up to 10%.

Responsibilities

• Welcome in-shop customers and resolve concerns quickly with creative solutions.
• Manage incoming calls, emails and faxes for service issues and scheduling.
• Coordinate work orders, insurance verification, parts, and billing related tasks.
• Process invoices, credits, and rebills; review orders from the national center.

Skills

Customer service

Telephone operations

Administrative tasks

Education

High School Diploma/GED

Job description

Does this position interest you? We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.

The Customer Advocate in Redmond, OR, is one of Safelite’s first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and answering inbound phone calls and emails, this organized and energetic professional delivers a memorable experience during every interaction.

What You’ll Get

• Competitive weekly base pay starting at $19.75/hour.
• A benefits package valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.
• Up to $5,250 annually in tuition reimbursement.
• Paid training and all the tools and resources you'll need to be successful.
• View all our health, wealth and life offerings at www.safelitebenefits.com.

What You’ll Do

• Welcome in-shop customers and resolve customer concerns quickly and efficiently -- without breaking a sweat -- often coming up with creative solutions.
• Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
• Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.
• Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
• Review orders from the national contact center and manage dealer part orders and special accounts.
• All other duties as assigned.

What You’ll Need

• High School Diploma/GED/Equivalent required.
• Experience: 1-3 years telephone operations or business administration experience required.
• Ability to provide world class customer service in a changing, fast-paced operation.
• Present a professional appearance and wear personal protective equipment.
• Ability to travel up to 10%.

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