Customer Experience Advocate - In-Store & Phone Support

Safelite AutoGlass; Bend (OR); On-site; USD 41,000 - 52,000; Full time

Benefits offered by this job

401(k) matching

Medical coverage options

PTO + holidays

Tuition reimbursement

Paid training

Job summary

The Customer Advocate role at Safelite in Redmond, OR focuses on delivering a memorable first impression through friendly, efficient service and accurate administrative work. You will greet customers, handle calls and emails, and support scheduling, work orders, and invoicing.

We offer competitive weekly pay starting at $19.75/hour, a comprehensive benefits package, tuition reimbursement up to $5,250 annually, paid training, and opportunities for work/life balance with PTO and holidays.

Qualifications

• Experience delivering world-class customer service in a fast-paced environment.
• Ability to manage calls, emails and faxes related to service issues, pricing and warranties.
• Professional appearance and ability to travel up to 10%.

Responsibilities

• Welcome in-shop customers and resolve concerns quickly with creative solutions.
• Manage incoming calls, emails and faxes for service issues and scheduling.
• Coordinate work orders, insurance verification, parts, and billing related tasks.
• Process invoices, credits, and rebills; review orders from the national center.

Skills

Customer service

Telephone operations

Administrative tasks

Education

High School Diploma/GED

Job description

The Customer Advocate role at Safelite in Redmond, OR focuses on delivering a memorable first impression through friendly, efficient service and accurate administrative work. You will greet customers, handle calls and emails, and support scheduling, work orders, and invoicing.

We offer competitive weekly pay starting at $19.75/hour, a comprehensive benefits package, tuition reimbursement up to $5,250 annually, paid training, and opportunities for work/life balance with PTO and holidays.