Customer Experience Specialist

City Auto Glass, inc.; Skowhegan (ME); On-site; USD 17,000 - 28,000; Full time

Benefits offered by this job

401(k) with company matching

Medical coverage plans

PTO and holidays

Tuition reimbursement

Paid training

Job summary

Safelite Group, Inc. is seeking a Customer Advocate who will be an initial customer touchpoint, handling administrative processes, scheduling, and invoicing while greeting customers in person and answering calls and emails.

The role emphasizes delivering a memorable experience through organized, energetic service. You will manage inquiries across service issues, pricing, warranties, and dispatch, while ensuring accurate work orders, insurance verification, and timely follow-ups.

Qualifications

• High School Diploma/GED/Equivalent required.
• 1–3 years telephone operations or business administration experience required.
• Ability to provide world class customer service in a changing, fast-paced operation.
• Present a professional appearance and wear personal protective equipment.
• Ability to travel up to 10%.

Responsibilities

• Welcome in-shop customers and resolve customer concerns quickly and efficiently.
• Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
• Confirm and complete work order information, including insurance verification.
• Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
• Review orders from the national contact center and manage dealer part orders and special accounts.
• All other duties as assigned.

Skills

Customer service

Telephone operations

Administrative tasks

Education

High School Diploma/GED/Equivalent

Job description

Safelite Group, Inc. is seeking a Customer Advocate who will be an initial customer touchpoint, handling administrative processes, scheduling, and invoicing while greeting customers in person and answering calls and emails.

The role emphasizes delivering a memorable experience through organized, energetic service. You will manage inquiries across service issues, pricing, warranties, and dispatch, while ensuring accurate work orders, insurance verification, and timely follow-ups.