Customer Experience Service Advisor

Fields BMW Lakeland; Glenview (IL); On-site; USD 80,000 - 95,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Disability insurance

Life insurance

401(k) plan

Personal time off

Growth opportunities

Paid training

Vehicle purchase plan

Family-owned

Wellness

Saturday lunches

Discounts

Job summary

FIELDS AUTO GROUP is seeking a Service Advisor to own the customer experience in the service lane. You will greet vehicle owners, explain repair processes, and coordinate with technicians to ensure timely service. The role emphasizes professionalism, strong communication, and a customer-first mindset.

The position offers comprehensive benefits and opportunities for growth within the dealership group. DOE salary ranges reflect market expectations for a Service Advisor in the U.S.

Qualifications

• Organized and friendly personality.
• Excellent communication with customers.
• Ability to manage others and prioritize tasks.
• Strong time management abilities.

Responsibilities

• Oversee the flow of the Drive Lane ensuring prompt, courteous service.
• Take ownership of the customer experience to leave a positive impression.
• Provide concierge support for owner inquiries by phone or in person.
• Ensure daily technician time is sold to service customers.
• Distribute work between technicians efficiently.

Skills

Organized

Communication

People management

Time management

Professional appearance

Driving record clear

Background check

Job description

FIELDS AUTO GROUP is seeking a Service Advisor to own the customer experience in the service lane. You will greet vehicle owners, explain repair processes, and coordinate with technicians to ensure timely service. The role emphasizes professionalism, strong communication, and a customer-first mindset.

The position offers comprehensive benefits and opportunities for growth within the dealership group. DOE salary ranges reflect market expectations for a Service Advisor in the U.S.