Service Advisor - Customer Experience Lead

Auto Park Ford of La Porte; Plymouth (IN); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical and Dental

401K Plan

Vacation

Paid Training

Long term job security

Job summary

Auto Park Auto Group is seeking a Service Advisor to own the customer experience in the service lane and beyond. You will be the first contact, fluent in product offerings, scheduling, and customer service, with prior franchise dealer experience preferred.

Join a team that values happy employees and delivers award-winning service and value to the community. Medical, dental, 401K, vacation, paid training, and long-term job security are offered.

Qualifications

• Organized and friendly personality.
• Excellent communication with customers.
• Professional, well-groomed appearance.
• Clean driving record.
• Pre-employment background check and drug screening required.

Responsibilities

• Oversee flow of Drive Lane and ensure prompt, courteous service.
• Take ownership of the customer's experience by completing assignments to leave a positive impression.
• Provide concierge support for all owner inquiries, in person or by phone.
• Ensure daily inventory of technicians' time is sold to service customers.

Skills

Organized

Friendly personality

Excellent communication

Professional appearance

Clean driving record

Job description

Auto Park Auto Group is seeking a Service Advisor to own the customer experience in the service lane and beyond. You will be the first contact, fluent in product offerings, scheduling, and customer service, with prior franchise dealer experience preferred.

Join a team that values happy employees and delivers award-winning service and value to the community. Medical, dental, 401K, vacation, paid training, and long-term job security are offered.