Service Experience Lead – Customer Care

FIELDS CHRYSLER JEEP DODGE RAM (GLENVIEW); Glenview (IL); On-site; USD 80,000 - 95,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Short and Long Term Disability

Paid Basic Life Insurance

401(k) Plan

Personal Time Off

Growth opportunities

Paid Training

Employee vehicle purchase plans

Family-owned and operated

Health and wellness

Saturday Lunches

Discounts on products and services

Job summary

Fields Auto Group is seeking a Service Advisor to own the customer experience in the service lane. You will be the first point of contact, explaining repair processes and coordinating with technicians to ensure timely service.

Join a family-owned, growth-oriented company offering medical, dental, vision, 401(k), paid training, and employee vehicle purchase plans. The role is full-time in Illinois with a competitive pay range and extensive benefits.

Qualifications

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Time management skills.
• Fantastic communication skills with customers.
• Professional, well-groomed appearance.
• Acceptable driving record per dealership guidelines.
• Willing to submit to a pre-employment background check.

Responsibilities

• Oversee the flow of the Drive Lane, ensuring prompt, courteous service.
• Take ownership of the customer experience to leave a positive dealership impression.
• Provide concierge support for owner inquiries by phone or in person.
• Ensure daily technician time is allocated to service customers.
• Distribute work between technicians efficiently.

Skills

Organized and friendly personality

Manage others

Time management

Excellent communication

Professional appearance

Clean driving record

Background check readiness

Job description

Fields Auto Group is seeking a Service Advisor to own the customer experience in the service lane. You will be the first point of contact, explaining repair processes and coordinating with technicians to ensure timely service.

Join a family-owned, growth-oriented company offering medical, dental, vision, 401(k), paid training, and employee vehicle purchase plans. The role is full-time in Illinois with a competitive pay range and extensive benefits.