Automotive Service Experience Lead

Volvo Limited; Glenview (IL); On-site; USD 80,000 - 95,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Short and Long Term Disability

Paid Basic Life Insurance

401(k) Plan

Personal Time Off

Growth opportunities

Paid Training

Employee vehicle purchase plans

Family-owned and operated

Health and wellness

Saturday Lunches

Discounts on products and services

Job summary

Fields Auto Group is seeking a Service Advisor to own the customer experience in the service lane. You greet vehicle owners, explain repairs, and coordinate scheduling with technicians to ensure timely service and satisfaction.

As the primary contact for customers, you will maintain a courteous, professional interaction from arrival through service completion while helping maximize shop throughput and customer satisfaction at a family-owned dealership.

Qualifications

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Time management skills.
• Excellent communication with customers.
• Professional, well-groomed appearance.
• Acceptable driving record per dealership guidelines.
• Willing to undergo pre-employment background check.

Responsibilities

• Oversee the flow of the Drive Lane, ensuring prompt, courteous service.
• Take ownership of the customer's experience and leave a positive impression.
• Provide concierge support for owner inquiries, by phone or in person.
• Ensure daily technicians' time is sold to service customers.
• Distribute work between technicians efficiently.

Skills

Organized

Friendly personality

Team leadership

Time management

Customer communication

Professional appearance

Driving record acceptable

Background check willing

Job description

Fields Auto Group is seeking a Service Advisor to own the customer experience in the service lane. You greet vehicle owners, explain repairs, and coordinate scheduling with technicians to ensure timely service and satisfaction.

As the primary contact for customers, you will maintain a courteous, professional interaction from arrival through service completion while helping maximize shop throughput and customer satisfaction at a family-owned dealership.