Express Service Advisor

Luther Bloomington Acura Subaru; BLOOMINGTON (MN); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Short-Term Disability

Long-Term Disability

401k with Match

HSA/Flexible Spending

Life Insurance

Paid Vacation

Employee Discounted Pricing

Growth Opportunities

Paid Training

Job summary

Luther Bloomington Acura Subaru is seeking an Express Service Advisor in Bloomington, MN. You will be the first contact in the service lane, guiding customers through the repair process and coordinating with technicians to ensure a smooth experience.

We welcome candidates from customer service backgrounds and hospitality, retail, or similar fields. The role offers commission-based earnings and growth opportunities with employee benefits.

Qualifications

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Time management skills.
• Fantastic communication skills with customers.
• Professional, well-groomed personal appearance.
• Clean driving record.
• Willing to submit to a pre-employment background check.

Responsibilities

• Oversee flow of Drive Lane. Ensure customers receive prompt, courteous service.
• Take ownership of the customer's experience by handling additional assignments to leave a positive impression.
• Provide concierge support for all owner inquiries, in person or by phone.
• Ensure daily technician time is sold to service customers.
• Distribute work between technicians efficiently.

Skills

Organized and friendly personality

Demonstrated ability to manage others

Time management

Excellent communication with customers

Professional appearance

Clean driving record

Willing to submit to background check

Job description

Express Service Advisor

$42-$70k/year (Commission-Based)

As a Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.

Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently

Qualifications

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance.
• Clean driving record
• Willing to submit to a pre-employment background check

What We Offer:

• Medical, Dental & Vision
• Short-Term & Long-Term Disability
• 401k with Match
• HSA/Flexible Spending
• Life Insurance
• Paid Vacation
• Employee Discounted Pricing
• Growth Opportunities
• Paid Training

Offers of employment are contingent upon successfully passing a background screening including a criminal background check, a review of motor vehicle records, and verification of social security number.