Express Service Advisor

Luther Automotive Group; BLOOMINGTON (MN); In loco; USD 42.000 - 70.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, Dental & Vision

Short-Term & Long-Term Disability

401k with Match

HSA/Flex Spending

Life Insurance

Paid Vacation

Employee Discounted Pricing

Growth Opportunities

Paid Training

Descrizione del lavoro

Luthermazda Express Service Advisor is seeking a customer-focused professional to own the service lane experience, greeting owners and guiding the repair process. The role emphasizes communication, scheduling, and delivering a seamless service visit.

Compensation is commission-based, with a $42-$70k/year range. Prior automotive experience is helpful but not required; strong customer service background and reliable driving record are valued.

Competenze

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Time management skills.
• Excellent communication with customers.
• Professional, well-groomed appearance.
• Clean driving record.
• Willing to submit to a pre-employment background check.

Mansioni

• Oversee flow of Drive Lane and ensure prompt, courteous service.
• Own the customer's experience by handling assignments to leave a positive impression.
• Provide concierge support for owner inquiries by phone or in person.
• Ensure daily technician time is sold to service customers.
• Distribute work between technicians efficiently.

Conoscenze

Organized personality

People management

Time management

Customer communication

Professional appearance

Clean driving record

Background check

Descrizione del lavoro

Express Service Advisor

$42-$70k/year (Commission-Based)

As a Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.

Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently

Qualifications

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance.
• Clean driving record
• Willing to submit to a pre-employment background check

What We Offer:

• Medical, Dental & Vision
• Short-Term & Long-Term Disability
• 401k with Match
• HSA/Flexible Spending
• Life Insurance
• Paid Vacation
• Employee Discounted Pricing
• Growth Opportunities
• Paid Training

Offers of employment are contingent upon successfully passing a background screening including a criminal background check, a review of motor vehicle records, and verification of social security number.