Express Service Advisor

Luther Bloomington Acura-Subaru; BLOOMINGTON (MN); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Short-Term & Long-Term Disability

401k with Match

HSA/Flexible Spending

Life Insurance

Paid Vacation

Employee Discounted Pricing

Growth Opportunities

Paid Training

Job summary

Luther Bloomington Acura-Subaru in Bloomington, MN is seeking an Express Service Advisor to own the customer experience in the service lane. You will greet owners, explain repair steps, and coordinate with technicians to keep service flow smooth.

This role welcomes candidates from customer service, retail, hospitality, or related fields. The ideal candidate is organized, communicates well, and can manage time while maintaining a professional appearance and a clean driving record.

Qualifications

• Organized, friendly personality and ability to manage others.
• Excellent communication skills with customers.
• Strong time management and multitasking abilities.
• Professional, well-groomed appearance and demeanor.
• Willing to submit to a pre-employment background check.

Responsibilities

• Oversee flow of Drive Lane and ensure prompt, courteous service.
• Take ownership of the customer experience and add value for the dealership.
• Provide concierge support for owner inquiries, in person or by phone.
• Ensure technicians' time is efficiently allocated and sold to customers.
• Distribute work among technicians to optimize service flow.

Skills

Organized personality

People management

Time management

Excellent communication

Professional appearance

Clean driving record

Background check willingness

Job description

Express Service Advisor

$42-$70k/year (Commission-Based)

As a Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.

Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently

Qualifications

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance.
• Clean driving record
• Willing to submit to a pre-employment background check

What We Offer:

• Medical, Dental & Vision
• Short-Term & Long-Term Disability
• 401k with Match
• HSA/Flexible Spending
• Life Insurance
• Paid Vacation
• Employee Discounted Pricing
• Growth Opportunities
• Paid Training

Offers of employment are contingent upon successfully passing a background screening including a criminal background check, a review of motor vehicle records, and verification of social security number.