Automotive Service Experience Specialist

BMW of Asheville; Glenview (IL); On-site; USD 80,000 - 95,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Short and Long Term Disability

Paid Basic Life Insurance

401(k) Plan

Personal Time Off

Growth opportunities

Paid Training

Employee vehicle purchase plans

Family-owned and operated

Health and wellness

Saturday Lunches

Discounts on products and services

Job summary

The Service Advisor role at Fields Auto Group in Illinois offers a fast-paced position guiding customers through the service experience, from intake to repair explanation. You’ll coordinate with technicians, manage the drive lane flow, and ensure a courteous, professional encounter at every touchpoint.

Ideal candidates are organized, communicate clearly, and present a neat, customer-focused appearance. Medical and 401(k) benefits accompany a competitive salary range and growth opportunities in a

Qualifications

• Organized, friendly personality as the base for customer interactions.
• Demonstrated ability to manage others and coordinate tasks.
• Effective time management to align with service lanes.
• Excellent communication with customers and team members.
• Professional, well-groomed appearance expected.
• Acceptable motor vehicle driving record per dealership guidelines.
• Willing to undergo a pre-employment background check.

Responsibilities

• Oversee the flow of the Drive Lane; ensure prompt, courteous service.
• Own the customer's experience by completing assignments to leave a positive impression.
• Provide concierge support for all owner inquiries, by phone or in person.
• Ensure daily technician time is efficiently allocated to service customers.
• Distribute work among technicians to balance workload.

Skills

Organized

People management

Time management

Communication skills

Professional appearance

Driving record ok

Background check

Job description

The Service Advisor role at Fields Auto Group in Illinois offers a fast-paced position guiding customers through the service experience, from intake to repair explanation. You’ll coordinate with technicians, manage the drive lane flow, and ensure a courteous, professional encounter at every touchpoint.

Ideal candidates are organized, communicate clearly, and present a neat, customer-focused appearance. Medical and 401(k) benefits accompany a competitive salary range and growth opportunities in a