Customer Experience Service Advisor

Fields Auto Group; Glenview (IL); On-site; USD 80,000 - 95,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Short and Long Term Disability

Paid Basic Life Insurance

401(k) Plan

Personal Time Off

Growth opportunities

Paid Training

Employee vehicle purchase plans

Family-owned and operated

Health and wellness

Saturday Lunches

Discounts on products and services

Job summary

Fields Auto Group is seeking a Service Advisor to own the customer experience in the service lane. You are the first point of contact, guiding owners from arrival to repair completion with product knowledge and scheduling coordination.

You will work with the service team to manage expectations, communicate repair timelines, and ensure a smooth, friendly service that reflects our family-owned values and commitment to quality.

Qualifications

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Time management skills.
• Fantastic communication skills with customers.
• Professional, well-groomed personal appearance.
• Acceptable motor vehicle driving record according to dealership guidelines.
• Willing to submit to a pre-employment background check.

Responsibilities

• Oversee the flow of the Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether by phone or in person, to ensure the customer does not get mishandled
• Ensure that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently

Skills

Organized

Friendly personality

People management

Time management

Excellent communication

Professional appearance

Customer service

Job description

Fields Auto Group is seeking a Service Advisor to own the customer experience in the service lane. You are the first point of contact, guiding owners from arrival to repair completion with product knowledge and scheduling coordination.

You will work with the service team to manage expectations, communicate repair timelines, and ensure a smooth, friendly service that reflects our family-owned values and commitment to quality.