Auto Service Concierge & Customer Experience Lead

Fields Motorcars; Glenview (IL); On-site; USD 80,000 - 95,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Short and Long Term Disability

Paid Basic Life Insurance

401(k) Plan

Personal Time Off

Growth opportunities

Paid Training

Employee vehicle purchase plans

Family-owned and operated

Health and wellness

Saturday Lunches

Discounts on products and services

Job summary

Fields Auto Group in Glenview, IL seeks a Service Advisor to own the customer experience in the service lane. You are the first contact, versed in products, scheduling and service flow, greeting owners on the drive line and explaining repairs.

Responsibilities include coordinating with technicians, ensuring prompt, courteous service, and maintaining a smooth daily workflow to maximize owner satisfaction. Strong communication and professional appearance are required; a pre-employment background

Qualifications

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Time management skills.
• Fantastic communication with customers.
• Professional, well-groomed appearance.
• Driving record acceptable per dealership guidelines.
• Willing to submit to a pre-employment background check.

Responsibilities

• Oversee the flow of the Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether by phone or in person, to ensure the customer does not get mishandled.
• Ensure that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently.

Skills

Organized and friendly personality

Demonstrated ability to manage others

Time management skills

Fantastic communication with customers

Professional, well-groomed appearance

Driving record acceptable

Pre-employment background check

Job description

Fields Auto Group in Glenview, IL seeks a Service Advisor to own the customer experience in the service lane. You are the first contact, versed in products, scheduling and service flow, greeting owners on the drive line and explaining repairs.

Responsibilities include coordinating with technicians, ensuring prompt, courteous service, and maintaining a smooth daily workflow to maximize owner satisfaction. Strong communication and professional appearance are required; a pre-employment background